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Business Process Improvement

Anahata’s main field of expertise is delivering custom built business systems that improve our customer’s business processes.

To achieve this, our engineers work closely with our customers to analyse and understand the customer's business processes, systems and infrastructure.

Once the existing processes, systems and infrastructure are understood, our engineers will work with the customer to identify areas that can be improved with the aid of a custom built business system.

Here are some examples of business processes that can be automated:


Customer enquiries

Through the implementation of a customer portal when customers can see the state of their orders, download previous invoices, etc.


Quoting

By developing a custom built application that can factor every rule of the quoting process such as: customer level, shipping costs, turnaround time, standard modifications.


Online Ordering

Allow your customers to place orders online and reduce admin /sales staff costs.


Automated delivery

If any of your products or services have digital deliverables such as reports or documents, the order delivery process can also be automated.


Double entry

Sometimes things a given set of data needs to be entered multiple times on different systems. In such cases, a custom built business system can either provide all the functionality of the other systems under one umbrella or it may be able to perform system to system integration.


Stock Management

Improve stock management by tracking stock levels, purchasing, receivables and dispatch in a centralised manner.


Rostering / Scheduling

Improve rostering / scheduling efficiency with a system that has all the required rules built in.


Hardware integration

Hardware with a digital interface (e.g. serial, parallel, usb, data card) can be integrated into a custom built system to reduce manual tasks and data entry errors.


Bar code / QR coding / RFID

Barcodes, QR codes or RFID scanning, can also be used to reduce manual entries and avoid data entry errors.


Document Generation

Deliverable documents can be generated in a variety of formats (e.g. PDF, Ms Word, HTML) automatically based on data that has been already entered into the system.


Document Management and storage

Documents can be managed through a centralised business system and can have any data or access levels associated to it. Large amount of documents can be stored using affordable, high availability cloud storage providers.


Real time monitoring and reporting

Dashboards that can update automatically as business events occur can help a business detecting conflicts, delays, changes in priorities or any other metric.

 

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