Home Process & Plans

Support Process and Plans

Anahata provides the following Business Systems Support and Monitoring plans under a Anahata standard SLA. Tailor made maintenance plans, monitoring plans and SLA's can be provided upon request.

  • Database Backup Location
  • Frequency
  • Manual backup check
  • Retention period
  • Disaster Recovery Frequency
  • Data Replication SQL Database
  • JAVA EE Aplication Server
  • Documents Google Drive
  • Remote File Systems
  • Service Deck Email
  • Phone
  • Response Times Low
  • Medium
  • Critical
  • System Uptime
  • Compensation
  • Dedicated Support
  • Issue Tracker
  • Built in 'Report Issue'
  • Business Systems Monitoring Included Templates
  • Online Portal
  • Email Notifications
  • Built in app error detector
  • Built in Slowness Detection Network
  • User Interface

Economy

$250

monthly
$2500 per year save 20%
  • On Server
  • Every 5 hours
  • 4 weeks
  • As requested
  • 90 days
  • No
  • No
  • Yes
  • No
  • 8 x 5
  • 8 x 5
  • 5 business days
  • 3 business days
  • 8 business hours
  • 99%
  • 25% of monthly fee/claim
  • No
  • Yes
  • Yes
  • $100
  • Yes
  • No
  • Yes
  • Yes
  • Yes

Enterprise

$1000

monthly
$10000 per year save 20%
  • On Site + Off Site + Drive
  • half hourly
  • weekly
  • As requested
  • 30 days
  • cluster
  • cluster
  • Yes
  • Yes
  • 24 x 7
  • 24 x 7
  • 2 business days
  • 1 business day
  • 4 business hours
  • 99%
  • 100% of monthly fee/claim
  • Yes
  • Yes
  • Yes
  • $500
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes